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", "icon": "fa-user-clock"}, {"description": "Expect fair compensation and equal opportunities for all our employees.", "title": "Competitive Pay", "icon": "fa-sack-dollar"}, {"title": "Inclusion, Belonging & Community", "description": "Be you and feel a sense of belonging in an inclusive working culture offering Employee Resource Groups and more.", "icon": "fa-handshake perk-icon"}, {"title": "Learning & Development", "description": "Programs and experiences designed to help you grow your career and hone your knowledge and skills, including Tuition Reimbursement. ", "icon": "fa-book-reader"}, {"title": "Volunteer & Giving", "description": "Create a better world for communities and the environment with our volunteering programs & paid volunteer time. Our philanthropic efforts are far-reaching and steeped in generosity and passion of our employees. ", "icon": "fa-hand-holding-heart"}], "privacy": {"title": "Data Privacy", "button": "I Accept", "text": "By entering information here, you agree to submit information related to your application to Zebra Technologies Corporation and its affiliates (\u201cZebra\u201d). Information submitted is subject to Zebra\u2019s <a target=\"_blank\" href=\"https://www.zebra.com/us/en/about-zebra/company-information/legal/privacy-statement.html\" >Privacy Policy</a>. Information submitted in the European Economic Area (EEA), in the United Kingdom and Turkey is subject to Zebra's <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=978791&hashed=-1158610107\" >EMEA Recruitment Privacy Notice</a> and <a target=\"_blank\" href=\"https://zebra.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1085014&hashed=76655921\" >Turkey Privacy Consents for Recruitment</a>. Zebra may use and retain your information for up to 6 years as well as provide it to third parties or agencies which may, as applicable, process, transmit, store or retain it for the purpose of complying with applicable laws and regulations. Zebra may use third-party service providers to perform verification and/or background checks who may be located outside the country from which you are applying or reside. You also agree and consent to Zebra\u2019s use of third-party service providers, including but not limited to, iCIMS, Inc., who may process, transmit, and store the information you submit in your application. iCIMS, Inc.\u2019s <a target=\"_blank\" href=\"https://www.icims.com/gc/Talent-Platform-Security-Policy/\">privacy statements and security policies</a> also apply. Please contact iCIMS, Inc. directly if you have any questions or concerns regarding iCIMS, Inc.\u2019s policies. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people.", "logged_out_notifications_text": "When you upload your resume, we provide job recommendations that will be emailed to you on a weekly basis. You can manage these notifications by selecting Manage Notifications from the email. Please confirm you agree to the Data Privacy."}, "navBar": {"opacity": 1, "image": "https://static.vscdn.net/images/careers/demo/zebra/1652831607::pcs-logo-navbar", "link": "https://zebra.eightfold.ai/careers", "background": "#000000"}, "hideJobCart": false, "page_title": "Careers at Zebra", "job_page_title": "Careers at Zebra", "page_description": "Careers at Zebra", "hide_matched_section": true, "PersonalizationBar": {"hide_find_jobs_button": true}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "positions": [{"id": 343636467416, "name": "Account Mgr - Emerging Verticals (Enterprise Sales)", "posting_name": "Account Mgr - Emerging Verticals (Enterprise Sales)", "location": "Mumbai, India", "locations": ["Mumbai, India"], "hot": 1, "department": "Sales", "business_unit": "Sales", "t_update": 1772190300, "t_create": 1764298980, "ats_job_id": "110511", "display_job_id": "110511", "type": "ATS", "id_locale": "110511-en", "job_description": "Technical Skills - Uses moderate domain/solutions knowledge Knowledge and exprtise in handling Healthcare, Hospitality and Retail accounts would be added advantage. Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Bachelors or equivalent experience 2-5 years of applicable work experience Uses moderate domain/solutions knowledge Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects - Many transactions with some moderately complex deals Strategic Impact for Zebra - Medium/mid-term", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636467416", "isPrivate": false}, {"id": 343636264671, "name": "Account Mgr - Enterprise Sales (Coimbatore)", "posting_name": "Account Mgr - Enterprise Sales (Coimbatore)", "location": "Bangalore, India", "locations": ["Bangalore, India"], "hot": 1, "department": "Sales", "business_unit": "Sales", "t_update": 1772190360, "t_create": 1763106180, "ats_job_id": "110411", "display_job_id": "110411", "type": "ATS", "id_locale": "110411-en", "job_description": "Technical Skills - Uses moderate domain/solutions knowledge Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Bachelors or equivalent experience 2-5 years of applicable work experience Uses moderate domain/solutions knowledge Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects - Many transactions with some moderately complex deals Strategic Impact for Zebra - Medium/mid-term", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636264671", "isPrivate": false}, {"id": 343636216148, "name": "Channel Mgr - NOIDA", "posting_name": "Channel Mgr - NOIDA", "location": "Mumbai, India", "locations": ["Mumbai, India"], "hot": 1, "department": "Sales", "business_unit": "Sales", "t_update": 1772190420, "t_create": 1762782300, "ats_job_id": "110377", "display_job_id": "110377", "type": "ATS", "id_locale": "110377-en", "job_description": "Technical Skills - Uses moderate domain/solutions knowledge Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Preferred Education: Bachelors or equivalent experience Preferred Work Experience (years): 2-5+ years of applicable work experience. Key Skills and Competencies: Uses moderate domain/solutions knowledge Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement. Base Location: NOIDA Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects - Many transactions with some moderately complex deals Strategic Impact for Zebra -Medium/mid-term", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636216148", "isPrivate": false}, {"id": 343636133766, "name": "Application Engineer", "posting_name": "Application Engineer", "location": "Bangalore, India", "locations": ["Bangalore, India"], "hot": 1, "department": "Sales", "business_unit": "Sales", "t_update": 1772190420, "t_create": 1762353000, "ats_job_id": "110357", "display_job_id": "110357", "type": "ATS", "id_locale": "110357-en", "job_description": "Work as a member of a technical pre sales team supporting the positioning of Zebra products to large Enterprise customers Opportunity to lead technical presentations including Sales, System Integrators, Product Engineers, Program Managers and Business Partners regarding the implementation of enterprise mobile computing, advanced data capture and label printing solutions Set-up and lead solution demonstrations for customers and partners Using your software development skills, work closely with other Sales Engineers and Engineering Departments to help decide the best application architecture to a given customer issue. In some cases, developing a proof of concept of the proposal will be required Participate in Zebra core technologies virtual teams related to application development Attend technical, product and sales training as required Opportunity to participate in Zebra and external industry events such as DroidCon or Zebra AppForum. Bachelors degree 3+ years of sales engineer experience Uses domain/solutions knowledge to competitive advantage - Experience with enterprise mobility solutions, advanced data capture technologies and label printing solutions. Comfortable creating & presenting technical content, to a variety of audiences, including non-technical - Ability to explain complex technical solutions clearly to various audiences - Understanding of OOP (Object Orientated Programming) principles: Android Development Java, C#, C++, Python Embedded Programming", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343636133766", "isPrivate": false}, {"id": 343625905268, "name": "Account Mgr (Enterprise Sales)", "posting_name": "Account Mgr (Enterprise Sales)", "location": "Gautam Budha Nagar, Uttar Pradesh, India", "locations": ["Gautam Budha Nagar, Uttar Pradesh, India"], "hot": 1, "department": "Sales", "business_unit": "Sales", "t_update": 1772190540, "t_create": 1745125260, "ats_job_id": "109032", "display_job_id": "109032", "type": "ATS", "id_locale": "109032-en", "job_description": "Technical Skills - Uses moderate domain/solutions knowledge Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Bachelors or equivalent experience 2-5 years of applicable work experience Uses moderate domain/solutions knowledge Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement This position base location is NOIDA. Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects - Many transactions with some moderately complex deals Strategic Impact for Zebra - Medium/mid-term", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343625905268", "isPrivate": false}, {"id": 343637841345, "name": "Export Control/Trade Compliance, Senior Advisor", "posting_name": "Export Control/Trade Compliance, Senior Advisor", "location": "Lincolnshire, Illinois, United States", "locations": ["Lincolnshire, Illinois, United States"], "hot": 0, "department": "Supply Chain", "business_unit": "Legal", "t_update": 1772227500, "t_create": 1771993260, "ats_job_id": "111245", "display_job_id": "111245", "type": "ATS", "id_locale": "111245-en", "job_description": "Develops, implements, and maintains export compliance programs, managing export licenses, conducting audits, and providing guidance to internal and external stakeholders. Export Compliance Program Management Develops, implements, and oversees export compliance programs to adhere to applicable laws and regulations. Drafts and updates export policies, procedures, and guidelines. Monitors changes in export regulations and ensures organizational processes are updated accordingly. Communicating applicable updates to stakeholders Supports export control considerations for SaaS products, new acquisitions, and Letters of Assurance (LOAs) Product Strategy and Technology Classification Working closely with product business units and other stakeholders to develop and refine the strategy on classification of products, technologies, and software under applicable export control regimes (e.g., EAR, EU dual-use regulations). Identify licensing requirements for exports, validating assignment of product, software and technology Export Control Classification Numbers (ECCNs) and managing classification disputes. Defining, verifying, and communicating the applicability of trade agreements (USMCA) and certifications under TAA/BAA that impact the import/export of goods, ensuring compliance with regulatory requirements and enabling preferential treatment where applicable. License Management and Regulatory Liaison Prepares and submits export license applications (e.g., EAR, EU dual-use) to regulatory agencies. Acts as a liaison with government agencies such as the Bureau of Industry and Security (BIS) and the Directorate of Defense Trade Controls (DDTC). Ensures timely approvals and maintain compliance with license conditions. Audits and Risk Assessments Conducts internal and external compliance audits to identify and address non-compliance risks including third party screening programs. Performs risk assessments related to export activities which includes analyzing, applying, and determining the impact of trade sanctions, embargoes Reviewing / managing Restricted Parties List Screening (RPLS) to ensure compliance with applicable laws and regulations and to develop corrective action plans. Employee Training and Awareness Provides training and guidance to employees on export compliance requirements, including deemed exports, restricted party screening and licensing processes Develops training materials tailored to different organizational levels and functional areas. Counsel & Oversight In collaboration with government relations team members, engaging governmental authorities for updates on trade policy. Conducting periodic and systematic assessment of geopolitical, regulatory, and policy developments that may impact trade, compliance, and business operations. Providing guidance and oversight to regional export control teams (EMEA & APAC) to ensure compliance with US regulations and alignment with local requirements Issues spotting and providing advice and counsel on trade policies and facilitating trade dispute resolution. Working with legal counsel to identify professional legal privilege and developing privilege communications. External Networks & Forums Participation in and engagement with industry associations, trade groups, professional networks, and regulatory forums to stay informed of developments in trade compliance, customs, and international trade regulations, and to influence or benchmark best practices. Cross-Functional Collaboration Collaborates with internal teams, including legal, logistics, supply chain, internal audit and commercial finance, to ensure compliance is integrated into business processes. Coordination and integration of trade compliance functions with the company's overall corporate compliance program, ensuring that trade operations align with organizational standards for legal, regulatory, and ethical conduct. Supports cross-border enforcement mechanisms and interagency coordination efforts. Documentation and Reporting Maintains accurate records of export licenses, and compliance activities in accordance with regulatory requirements. Investigates and report suspected violations of export regulations to management and regulatory agencies as necessary. Bachelor's degree in International Trade, Supply Chain Management, Business Administration or related field 12+ years in export control, trade compliance, dual-use licensing, or equivalent Expert understanding of EAR and international trade sanctions. Strong grasp of general trade compliance issues, rules and regulations. Understanding of dual-use technology risks, encryption regulations, IT transfer risks, and re-export risks. Familiarity with export compliance software (e.g., SAP Global Trade Services) and restricted party screening tools. Knowledge of high-risk regions and associated compliance challenges Skills: Exceptional analytical and problem-solving skills to manage complex compliance issues. Strong communication and presentation skills to engage with diverse stakeholders. Project management expertise and ability to handle multiple priorities. Experience conducting risk-based assessments. Legal or policy advisory background with understanding of export control legislation and compliance frameworks. Proficiency in data analytics tools to enhance compliance monitoring and reporting capabilities", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637841345", "isPrivate": false}, {"id": 343637832138, "name": "Machine Operator,II", "posting_name": "Machine Operator,II", "location": "Flowery Branch, Georgia, United States", "locations": ["Flowery Branch, Georgia, United States"], "hot": 0, "department": "Manufacturing", "business_unit": "Products and Solutions", "t_update": 1772207880, "t_create": 1771941000, "ats_job_id": "111231", "display_job_id": "111231", "type": "ATS", "id_locale": "111231-en", "job_description": "Operate and maintain machines and equipment while adhering to all quality and safety standards. Demonstrates and understands the functions and basic mechanical workings of assigned machines under limited supervision Follows work order instructions and performs labeling requirements Performs quality tests per ISO procedures Adheres to productivity standards Complies with all required safety practices and use of PPE Contributes primarily through execution of defined processes and procedures but may make suggestions for process improvement Resolves a variety of problems of limited complexity by following highly detailed instructions or procedures Transmits and receives basic information related to role in order to carry out duties Builds productive working relationships internally, generally within immediate department or team Learns policies and procedures and how to apply them to issues experienced in routine activities Learns and closely follows established processes and directions Receives Direct Supervision for routine work, new projects or assignments Trains other team members directed by supervisor or lead. Follow Zebra shared values Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! High School or Equivalent 1+ years Excellent mechanical abilities. Ability to follow written and verbal instructions. Able to work effectively with others. Basic math and computer skills. Ability to work with light to medium machinery. 1+ year of related experience operating finishing and or label converting equipment (die cutting, laminating, slitting, etc)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637832138", "isPrivate": false}, {"id": 343637816693, "name": "ISV Business Development", "posting_name": "ISV Business Development", "location": "Atlanta, Georgia, United States", "locations": ["Atlanta, Georgia, United States"], "hot": 0, "department": "Sales", "business_unit": "Sales", "t_update": 1772223780, "t_create": 1771885800, "ats_job_id": "111220", "display_job_id": "111220", "type": "ATS", "id_locale": "111220-en", "job_description": "Technical Skills - Uses moderate domain/solutions knowledge Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Bachelors or equivalent experience 2+ years of applicable work experience Industry Knowledge: Passion for business technology, particularly in areas such as WMS, ERP, MES, data analytics, AI, RFID, inventory management, and supply chain. Strong business acumen with a hunter mentality and a goal-oriented growth mindset. Exceptional communication, negotiation, and relationship-building skills. Ability to analyze and synthesize large amounts of business data to identify strategic opportunities. Strategic thinker capable of aligning partnership opportunities with Zebra's business objectives. Collaborative team player who can work effectively across departments. Uses moderate domain/solutions knowledge Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects - Many transactions with some moderately complex deals Strategic Impact for Zebra - Medium/mid-term", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637816693", "isPrivate": false}, {"id": 343637766705, "name": "Warehouse Associate, Senior", "posting_name": "Warehouse Associate, Senior", "location": "Buffalo Grove, Illinois, United States", "locations": ["Buffalo Grove, Illinois, United States"], "hot": 0, "department": "Supply Chain", "business_unit": "Global Supply Chain and Repair", "t_update": 1772225460, "t_create": 1771614060, "ats_job_id": "111202", "display_job_id": "111202", "type": "ATS", "id_locale": "111202-en", "job_description": "Answer emails in an effective and timely manner. Manage outbound orders in WMS system including task management. Monitors and ensures team adherence to operation procedures. Coordinate and communicate effectively across departments. Has the ability to run required daily reports and coordinate work strategies for all associates. Performs outbound staging and packing in accordance with site policies. Executes ERP system transactions on outbound and inbound shipments. Updates FMS for parcel and freight shipments. Learns to use handheld RF scanners and Warehouse Management System to fulfill orders. Maintains inventory accuracy. Handles and controls hazardous material on both inbound and outbound. Complies with 5S safety, housekeeping practices, and regulations. Completes all required safety training and follows protocol in all risk situations. Uses Personal Protective Equipment (PPE) appropriate to tasks at hand. Lifts up to 75 pounds unassisted. Certification on powered industrial trucks including work assist vehicle (WAV), off the ground order picker (up to 35' off the ground), reach truck, dock stocker and powered pallet jacks. Creates repair RMA's, manages receiving and shipment issues within repair systems. Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes. Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors. Creates expense orders for internal repair consumption. Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement. Creates work instructions, check sheets, or other process documentation. Trains associates in basic work assignments and shares information with the team in regards to new learnings. May obtain training in other areas of safety (i.e. fire extinguisher use). Possesses full product knowledge within a subset of a product families. Solid understanding of Lean Manufacturing concepts (i.e. types of waste, cycle and takt time, Kanban, kaizen, FIFO, JIT, Poka yoke, line balancing, etc). Performs work method analysis and develops best practices for a variety of operations along with setting standard work times. Learns and develops ability to analyze data from reports to make business decisions related to work force utilization (i.e. line balancing, OT, etc). Ability to develop accurate and detailed work method documentation. Learns and develops familiarity with the concepts of basic statistics (i.e. normal distribution, variance, and basic SPC) and can apply them to business needs. Demonstrates innovative and creative ideas in managing safety in the workplace. Leads by example in terms of safe working behaviors and in emergency situations (i.e. fire alarm evacuations). Learns and develops knowledge of industry standards for operational safety topics (i.e. handling hazardous materials and chemicals). Develops and implements corrective actions in response to safety and 5S audit findings. Understands the goals, objectives, and priorities of other areas of the department and supports to align resources to those priorities. Develops training content and or courses and delivers training to other associates. Assists logistics leaders with daily work load management, employee communications, and other leadership aspects of the operation. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes. Represents the unit on project teams and may perform in project leadership role on projects of moderate scope and impact. Resolves a diverse range of moderately complex problems where analysis of data requires evaluation of a variety of moderately complex factors. Typically required to interpret and frame information for presentation to varied audiences. Typically has contact with internal or external stakeholders in order to resolve moderately complex problems. Full knowledge of ISO requirements and demonstrated ability to ensure compliance with external auditors. Minimum Requirments: Adjusting or move objects up to 75 pounds in all directions. Operate a Stand-up forklift. Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.) High School Diploma or GED Basic computer literacy, with knowledge of software including Microsoft Office, Warehouse Management systems, and ERP system. Full knowledge of job-related policies and procedures as well as corporate policies and procedures that may impact role functioning. Requires full knowledge of own area of functional responsibility. Effectively distributes work, providing performance guidance as needed. Proficient understanding of the use of a desktop. Can read a tape measure. Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! Healthcare, Dental & Vision, Tuition Reimbursement 401k with Company Match Quarterly Cash Incentive Opportunity 20 Days Starting PTO 2 Floating Holidays and Paid Volunteer Time Off Annual Shoe Allowance and free Company Apparel", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.zebra.com/careers/job/343637766705", "isPrivate": false}, {"id": 343637747367, "name": "Field Service Technician, II, North Los Angeles, California", "posting_name": "Field Service Technician, II, North Los Angeles, California", "location": "Sacramento, California, United States", "locations": ["Sacramento, California, United States"], "hot": 0, "department": "Customer Service / Support", "business_unit": "Global Supply Chain and Repair", "t_update": 1772212020, "t_create": 1771511400, "ats_job_id": "111181", "display_job_id": "111181", "type": "ATS", "id_locale": "111181-en", "job_description": "Provides onsite repair services of Zebra devices/solutions, according to service contract requirements. Consistently demonstrates positive customer interaction skills, responsiveness and actively listening Evaluates and validates customer service request information, repair history, and contract entitlements. Performs basic tasks associated with diagnosing and servicing Zebra devices or solutions - on an expanding subset of products or applications. This includes receiving/shipping parts or devices, reviewing customer service requests, basic troubleshooting, telephone diagnostic activities, physical/mechanical repairs, inspection, retrofits, firmware and software updates, , cleaning, testing and return to service, verifying operation of the device/solution in the customers environment. Keeps the customer and other stakeholders informed of status of service/repairs. Leverages experience and knowledge to accelerate troubleshooting and root cause identification. Learns and begins to apply basic product design principles (i.e. torque, tension, heat transfer, power, wireless, etc.) in troubleshooting, diagnosis and action plans. May provide basic operational/maintenance instruction to customer personnel Understands and manages against customer SLA's for all service calls including response time and service delivery requirements. Develops and demonstrates knowledge of contract entitlements for key accounts in assigned territories Participates in after hours/standby coverage rotation as assigned Manages parts inventory proactively to ensure availability to meet all SLA requirements Records work performed in the form of symptom codes and parts replacement reasons, using Zebra systems as required. Maintains logs on repair activities. Submits reports on service activity as required by management. Requests reports to be run and analyze data related to operational status (i.e. WIP status, hold reports, etc.). Develops the ability to see larger scale trends in terms of product failure modes and repeat repairs (i.e. customer application, design, parts, etc.) Records hours worked onsite and travel time/mileage per company policy Meets internal standards and applicable government or industry regulations for productivity, quality, and safety/compliance Practices 6s for the Field and other continuous improvement tools. Regularly contributes ideas and supports the implementation of continuous improvement action items Demonstrates consistent, compliant use of internal systems Develops an understanding of the cost components of the operation (i.e. materials, labor, supplies, etc.) Learns and demonstrates the ability to create work instructions, check sheets, or other process documentation May attend meetings or have interactions with the tech support, quality, engineering, or other groups to explain typical product failure modes Demonstrates basic calibration and maintenance tasks of the tools/equipment used in the operation. Keeps tools and testing equipment in good working order Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc.) Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure! Must have reliable transportation with capability to carry spare parts inventory Must be able to work at height, from ladders up to 10 feet, and must be capable of operating and working from scissor or boom lift at height up to 60 feet. 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